Warranty Information

TechSpot Kenya stands behind the quality of every product we sell. All devices are covered by warranty as described below.

1. Warranty Coverage by Product Type

Product Category	Warranty Period	Coverage
Brand New Laptops	12 months	Manufacturer defects
Grade A Refurbished Laptops	6 months	Hardware defects
Accessories & Peripherals	3 months	Manufacturing faults
Batteries (standalone)	3 months	Capacity defects

2. What Is Covered

• Manufacturing defects in materials and workmanship.
• Hardware failures under normal use (e.g., screen defects, keyboard faults, motherboard issues).
• Battery capacity falling below 70% of rated capacity within 6 months.

3. What Is Not Covered

• Physical damage, drops, water damage, or screen cracks caused by the user.
• Damage caused by power surges, incorrect charging, or use outside the manufacturer's specification.
• Software issues, viruses, or OS reinstallation requirements.
• Normal wear and tear (scratches, key fading, cosmetic marks).
• Repairs or modifications carried out by unauthorised third parties.

4. How to Claim Warranty

1. Contact us via WhatsApp or call +254 714 303 840.
2. Provide your order number, device serial number, and a description of the fault.
3. Bring the device to our Bihi Towers store or arrange drop-off courier (covered by us for valid warranty claims).
4. Our technicians will assess the device within 2–3 business days and proceed with repair or replacement.

5. Repair or Replace

Under warranty, TechSpot Kenya will first attempt to repair the device at no cost. If the fault cannot be repaired, we will replace the device with an equivalent model. If an equivalent is unavailable, we will issue a full refund.