Return Policy

We want you to be completely satisfied with your purchase. If something is not right, we are here to make it right.

1. Return Window

You may return most items within 7 days of delivery, provided the item is in its original condition, undamaged, and in the original packaging with all accessories included.

2. Eligible Items

• Brand new laptops and desktops — unused, sealed packaging.
• Accessories (mice, keyboards, cables, bags) — unopened packaging.
• Defective items — regardless of condition, within 30 days of purchase.

3. Non-Returnable Items

• Items showing physical damage caused after delivery.
• Software, digital downloads, or activated licences.
• Items returned more than 7 days after delivery (unless defective).
• Grade A refurbished laptops that have been used and are not faulty.

4. How to Initiate a Return

1. Contact us via WhatsApp or call +254 714 303 840 within the return window.
2. Provide your order number and a description or photo of the issue.
3. We will issue a return authorisation and advise you on how to send the item back.
4. Once we receive and inspect the item, we will process your refund or exchange within 3–5 business days.

5. Refunds

Refunds are issued via the original payment method (M-Pesa, bank transfer, or card reversal). Return shipping costs are covered by TechSpot Kenya for defective items. For change-of-mind returns, the customer bears the return shipping cost.

6. Exchanges

If you received a defective or incorrect item, we will exchange it at no extra cost. Subject to stock availability.