Frequently Asked Questions
Find answers to common questions about our products, delivery, warranty, and services.
We stock laptops and accessories from HP, Dell, Lenovo, ASUS, Acer, Apple (MacBook), Samsung, and Toshiba. We curate our selection to include only brands with strong after-sales support in Kenya.
Grade A laptops are pre-owned devices in near-perfect cosmetic condition — no cracks, dents, or significant scratches — with fully functional hardware. Refurbished laptops have been professionally repaired and restored to working order and may have minor cosmetic marks. Both come with our warranty.
Yes. All devices are sourced through verified supply channels — directly from distributors or certified overseas suppliers. We verify serial numbers and device history for all pre-owned laptops. We do not purchase devices from unverified individuals.
Most laptops come with Windows 10 or 11 pre-installed and activated. The product listing will specify the OS. If no OS is listed, we can install a licensed copy at an additional cost — contact us for pricing.
We accept M-Pesa (Paybill and Till), Visa, Mastercard, and bank transfer. For in-store purchases we also accept cash. All online card payments are encrypted and processed by a PCI-DSS compliant gateway.
We offer cash on delivery for Nairobi orders above KSh 10,000. For upcountry orders, full payment is required before dispatch. Please contact us on WhatsApp to arrange cash-on-delivery for your order.
Yes. We partner with several financing providers for qualified customers. Instalment plans are available from 3 to 12 months. Contact us on WhatsApp or visit our store to discuss options and eligibility.
You can reserve a laptop with a 30% deposit (in-store or via M-Pesa). The item is held for 72 hours. If the balance is not paid within that period, the deposit may be forfeited and the item re-listed.
Yes, we deliver to all 47 counties in Kenya via G4S Kenya, Fargo Courier, EasyCoach, Mash Poa, and vetted matatu-based couriers. Nairobi same-day delivery is available for orders placed before 1:00 pm. Upcountry deliveries take 2–5 business days depending on route and courier availability.
Delivery costs range from KSh 200 for Nairobi CBD to KSh 1,200 for remote counties. The exact cost is calculated at checkout based on your delivery address. For orders above KSh 50,000, we offer free delivery within Nairobi.
Once your order is dispatched, you will receive an SMS and email with tracking details. You can also WhatsApp us your order number at any time for a real-time update.
Yes. Brand new laptops come with a 12-month warranty. Grade A refurbished laptops come with 6 months. Accessories carry a 3-month warranty. See our Warranty Information page for full details.
Yes, within 7 days of delivery, provided the item is unused, in the original packaging, and in the same condition as received. See our Return Policy page for full terms.
Contact us immediately via WhatsApp. Our technicians will assess the issue. If it is a manufacturing defect and within the warranty period, we will repair or replace it at no cost. Out-of-warranty repairs are charged at competitive rates.
Yes. Our in-store technicians handle software setup, OS installation, hardware upgrades (RAM, SSD), screen replacement, and motherboard repairs. We also offer remote support via TeamViewer for software issues.
Yes! We offer trade-in valuations on most laptops regardless of brand or condition. Bring your device to our store or send us photos via WhatsApp for an estimate. Trade-in value is deducted from your new purchase price.
Yes. We have dedicated pricing for schools, NGOs, businesses, and government institutions purchasing 5+ units. Contact our corporate team via email or WhatsApp for a custom quote and LPO arrangement.
We are open Monday to Saturday from 8:00 am to 7:00 pm, and Sunday from 10:00 am to 5:00 pm. We are located at Bihi Towers, 4th Floor, Suite 10, Moi Avenue, Nairobi, Kenya.
Sunday and public holiday deliveries are available within Nairobi for an additional surcharge of KSh 300. Upcountry deliveries on public holidays may be delayed by one business day.
You can reach us by phone or WhatsApp, by email, or visit our store at Bihi Towers, Moi Avenue, Nairobi. See our Contact page for full details.
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